Frequently asked questions by online sellers
GETTING STARTED
AJIOKART is the fastest growing in Indian e-commerce portal having maximum online reach and highest credibility. With its daily growing customers base, AJIOKART ships thousands of orders every month to over 2000 cities, we are the most reliable partner to take your products to customers all over India. We work from grassroot level, hence our reach is to the most remote places in India and therefore, you get ample new buyers.
Anyone selling new and genuine products is eligible to sell on AJIOKART. In order to start selling, you need to have the following:
- GSTIN
- PAN Card (Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)
- Bank account and supporting KYC documents (Address Proof, and Cancelled cheque)
- Minimum of 1 unique products to sell with us.
To sell on AJIOKART:
- Register yourself here as seller, and get approval
- List your products under specific product categories.
- Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer.
- Once an order is successfully dispatched, AJIOKART will settle your payment within 7-30 business days based on your seller tier.
No, AJIOKART handles shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.
You are required to have the following documents:
- GSTIN
- PAN Card(Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)
- GSTIN/TIN Number (not mandatory for few categories)
- Bank account and supporting KYC documents ( Address Proof, and Cancelled Cheque)
As a seller, you will set the price of your products. The price should not exceed the MRP mentioned on product.
No. Listing of products on AJIOKART.in is absolutely free. AJIOKART does not charge anything for listing your catalogue online.
AJIOKART has third party logistics partner, who will pick up the product from you and deliver it to the customer. All you need to do is keep your product packed and ready for dispatch.
The payment will be made directly to your bank account through UPI or NEFT transactions. AJIOKART will settle your payments within 15-30 business days based on your seller tier and product category.
After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling. Selling starts once you list your products on AJIOKART.
You are required to have a minimum of 1 listing(unique products) to start selling on AJIOKART.
PRICING AND PAYMENTS
As a seller, you will set the price of your products.
The following deductions are made from the order item value:
- Commission fee: A percentage of the order item value based on vertical/sub-category (Minimum Rs. 20)
- Shipping fee (calculated on the basis of the product weight, shipping location )
- Collection fee: This will vary based on order item value and customer payment mode (Prepaid/Cash on Delivery)
- GST (applicable on all of the above components)
Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.
Here’s an easy example, which illustrates as a sample of the above calculation:
| ITEM | AMOUNT (RS.) |
|---|---|
| Selling Price (decided by you) | 1500 |
| Commission Fee (varies across sub-categories/verticals) | 150 ( assuming 10% ) |
| Shipping Fee (Local shipping , weight 500 grams) | 35 |
| Collection Fee ( 2 % on the Order item value) | 30 |
| Total Marketplace Fee | 215 |
| GST ( 18% on Marketplace fee deduction) | 38.70 |
| Total deductions | 253.70 |
| Settlement Value (Amount credited to you) | 1246.30 |
All payments are made through UPI or NEFT transactions (online banking). The payment is made directly to your bank account within the next 15-30 business days from the date of order dispatch. It’s 7 business days for no return/exchange products.
LISTINGS AND CATALOG
Listing a product refers to filling out all the necessary information like, adding images of the product so that a customer can have an informed buying decision.
Minimum of 1 listing to start selling on AJIOKART.in.
It's very simple with AJIOKART. We have given you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you’ll be asked to include product details such as size, model, color, etc.
Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs.
For pricing your products on AJIOKART, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.
No. Listing of products on AJIOKART.in is absolutely free. AJIOKART does not charge anything to you for listing your catalogue online.
ORDER MANAGEMENT AND SHIPPING
AJIOKART has third party logistics partner, who will pick up the product from you and deliver it to the customer. All you need to do is keep your products packed and ready for dispatch.
During registring, save the details of your pin code and click on the 'Continue' button. You will be notified via e-mail when your pin code becomes serviceable.
We make it really easy for you to manage your orders in our seller dashboard. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.
No, You can use whitelabel packaging matrial or your own branded packaging material. But if you are using own branded packaing material then it must have AJIOKART Logo Printed on it. Note: All packing material should be as per goverment guideline, banned products like plastic etc is stictly restrcited. We recommend to use eco friendly jute bags.
RETURNS AND SELLER PROTECTION
It is recommended that the insurance part needs to be taken care by seller itself. There could be sevral cases when this insurance will help you. For example:
- customer has returned damaged products,
- customer has replaced the original product with a different item,
- goods are damaged or lost in transit,
However, in case of any loss of shipment AJIOKART maximum liability will be Rs. 500/- per Shipment or invoice value whichever is less, provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.